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One Behaviour That Unlocks a World of Opportunity


A big thank you to all participants at the Design Thinking Forum.

Here are the slides from the talk.

One Behaviour That Unlocks a World of Opportunity 

Discover how design thinking can delight customers and engage employees. 

Talk highlights:
- opening up about our greatest design fears in projects
- Spotlight on Airbnb customer and employee experience
- How to discover, validate and evaluate experiences